Second Level Supporter (m/w/d)

Second Level Supporter | Köln, Germany | Hybrid This employer is an IT client in Cologne, seeking a skilled professional for a hybrid Second Level Support role. They are known for their commitment to IT excellence and foster an open company culture that welcomes all applicants. This is an opportunity to join a dynamic team and contribute directly to resolving technical challenges within a well-respected organization. The Role • Processing incidents and requests via the iNet ticketing system • Identifying, qualifying, and clarifying technical issues, escalating when necessary • Dispatching open tickets and coordinating the base support deployment plan • Preparing regular ITSM reports and communicating status updates and solutions to end-users • Proactively monitoring system availability and contributing to early problem detection across IT areas What You'll Need • Successfully completed training as an IT specialist for system integration or a comparable IT qualification/experience • Proven experience in analyzing and resolving hardware incidents • Knowledge of client environments with Windows 8, 10, Office, and ideally application operation under Citrix • Good command of German and job-related English, both written and spoken • Reliability, teamwork, and a service-oriented mindset • Independent, structured, and reliable working style with analytical thinking skills What's On Offer • Direct placement in a permanent role with a reputable IT partner • Access to numerous contacts with decision-makers and targeted profile placement • Confidential coaching and consultation on an equal footing • Salary competitive and commensurate with qualifications and experience Apply via Haystack today!