Business Analyst- Salesforce

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.
 
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
 
From prototype to real-world impact - be part of a global shift by doing work that matters.

The Salesforce Business Analyst acts as the strategic liaison between business stakeholders and the Salesforce technical delivery team. This position is responsible for understanding business processes, eliciting and documenting requirements, and translating them into actionable user stories and technical specifications. The ideal candidate will help drive continuous improvement and optimize Client’s Salesforce orgs to meet user needs, enhance the teammate and patient experience, and align with the Village’s broader strategic goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.

Requirements Gathering & Agile Delivery (40%)

• Collaborate with business partners, Product Owners, and cross-functional stakeholders to elicit, analyze, and document business requirements.
• Translate high-level business needs into detailed, executable user stories, acceptance criteria, and process flow diagrams.
• Actively participate in Agile/Scrum ceremonies, including daily stand-ups, sprint planning, backlog grooming, and retrospectives.
• Manage and maintain the product backlog in Jira, ensuring work notes are maintained and blockers are removed to guarantee successful deployments.

System Analysis & Solution Design (30%)

• Analyze current-state business processes and identify opportunities to automate functions and improve efficiency using the Salesforce platform.
• Partner with Salesforce Developers and Architects to ensure the proposed technical solutions meet the business requirements and adhere to Salesforce best practices.
• Assist in evaluating the impact of new Salesforce releases and features on existing customizations and workflows.

Quality Assurance & Testing (15%)

• Define, develop, and implement test conditions and plans.
• Perform functional testing and coordinate User Acceptance Testing (UAT) with business stakeholders.
• Troubleshoot and research systemic issues or defects, performing deep-dive root cause analysis and partnering with the development team on remediation.

Training & Documentation (15%)

• Create and maintain comprehensive project documentation, system workflows, and training materials in Confluence.
• Serve as a "train the trainer" resource, providing ongoing support and education to ensure business users can navigate new Salesforce features effectively.
• Deliver digestible technical presentations and release notes to non-technical leadership.

• Education: Bachelor’s degree in Business Administration, Information Systems, Computer Science, or equivalent experience required.
• Experience: Minimum of 3–5 years of experience in an IT Business Analyst, Systems Analyst, or closely related role.
• Salesforce Experience: 2+ years of direct experience working on the Salesforce platform (understanding of standard objects, custom objects, flows, validation rules, and security controls).
• Certifications: Salesforce Certified Business Analyst and/or Salesforce Certified Administrator strongly preferred.
• Methodology: Strong experience working within Agile/Scrum software development frameworks.
• Tools: Proficiency with Jira, Confluence, ServiceNow, and Microsoft Office Suite (Visio/Lucidchart for process mapping is a plus).

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;   
• Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

Additional Employee Requirements  

• Participation in both internal meetings and external meetings via video calls, as necessary. 
• Ability to go into corporate or client offices to work onsite, as necessary. 
• Prolonged periods of remaining stationary at a desk and working on a computer, as necessary. 
• Ability to bend, kneel, crouch, and reach overhead, as necessary. 
• Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary. 
• Vision abilities including close vision, toleration of fluorescent lighting, and adjusting focus, as necessary. 
• For positions that require business travel and/or event attendance, ability to lift 25 lbs, as necessary. 
• For positions that require business travel and/or event attendance, a valid driver’s license and acceptable driving record are required, as driving is an essential job function.

*If requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.   

USA Benefits (Full time roles only, does not apply to contractor positions)

• Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options  
• Flexible Spending Accounts (Medical, Transit, and Dependent Care)  
• Employer Paid Life Insurance and AD&D Coverages  
• Health Savings account paired with our low-cost High Deductible Medical Plan  
• 401(k) Safe Harbor Retirement plan with employer match with immediately vest   

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.