Desktop Support Engineer

Introduction:

The Desktop Support Engineer will be responsible for providing advanced desktop support to end users, troubleshooting various technical issues, and ensuring smooth operation of computer systems within the office premises. The ideal candidate should have a strong background in desktop support and networking.

Responsibilities:

• Provide troubleshooting and support to end users on a variety of technical issues
• Set up equipment for employee use
• Image computers using a variety of methods
• Install and perform minor repairs to computers and peripheral equipment
• Provide technical assistance to customers on password resets, account information, software issues, and internet connectivity problems
• Perform device refresh and collect assets from termed users
• Respond to incident and ESM tickets and perform resolution
• Perform inventory audits as needed

Requirements:

Required Skills:

• Advanced desktop support experience
• Experience with M365, Windows, and Active Directory
• Strong networking skills including IDF/MDF, switches, routers, and access points
• Experience in software installation, hardware troubleshooting, and network connection issues

Preferred Skills:

• Experience with backup systems
• Knowledge of virtual private networks
• Experience with computer networking