Helpdesk Support

The Deskside Support Engineer provides hands‑on technical support for end‑user devices including laptops, desktops, printers, scanners, and peripheral equipment. This role ensures timely resolution of hardware and software issues, maintains accurate inventory records, and supports the deployment of applications and equipment across the organization. The engineer serves as the primary onsite technical resource for employees and collaborates with IT teams to maintain a stable and secure computing environment.

Key Responsibilities

• End‑User Device Support — Troubleshoot and resolve issues with laptops, desktops, monitors, docking stations, and peripherals.

• Printer & Scanner Support — Install, configure, and maintain printers, scanners, and multifunction devices, including coordination with vendors when needed.

• Software Installation — Install, update, and configure approved software applications following organizational standards and security policies.

• Hardware Deployment — Prepare, image, and deploy new devices; perform hardware upgrades and replacements.

• Inventory Management — Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment.

• Ticket Management — Respond to and resolve service requests within defined SLAs using the organization’s ITSM platform.

• User Support & Training — Provide guidance to employees on device usage, basic troubleshooting, and security best practices.

• Collaboration — Work closely with network, security, and systems teams to escalate issues and support broader IT initiatives.

• Compliance & Security — Ensure all devices meet security, patching, and compliance requirements.

Required Qualifications

• Experience supporting laptops, desktops, printers, scanners, and related hardware.

• Strong knowledge of Windows OS, basic networking, and common enterprise applications.

• Familiarity with imaging tools, device management platforms, and ITSM ticketing systems.

• Ability to diagnose hardware and software issues efficiently.

• Strong communication and customer service skills.