Desktop Support - Tier 2

This role focuses on providing tier two IT support across multiple locations, addressing help desk tickets, and resolving networking, hardware, and software issues. The new hire will collaborate with a growing team to enhance IT operations and will receive on-the-job training during the first week. This opportunity is ideal for those who thrive in fast-paced environments and are eager to contribute to a newly forming team.

Key Responsibilities:

• Provide tier two support for help desk tickets, ensuring timely resolution of networking, hardware, and software issues.
• Collaborate with team members across four locations to enhance IT operations and support processes.
• Utilize imaging tools to build and configure laptops for end-users, ensuring a smooth setup experience.
• Maintain accurate documentation of support activities and ticket resolutions using ticketing systems.

Required Qualifications:

• Demonstrated tier two experience on the help desk, handling complex technical issues.
• Hands-on experience with Active Directory, including user management and troubleshooting.
• Proven experience in networking, with the ability to diagnose and resolve connectivity issues.
• Familiarity with ticketing systems and remote support tools to manage and track support requests.

Join a dynamic team in a fast-paced IT support environment where you can make a significant impact by solving real technical challenges and shaping the future of IT operations.

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