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IT Service Analyst

Reed TechnologyNewcastle Upon Tyne, Tyne And Wear🇬🇧United KingdomPosted 20 Jul 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to significantly impact IT service performance and gain valuable experience in service governance and continuous improvement within a reputable organization. You'll thrive if you are a proactive, detail-oriented professional eager to develop your skills in SLA management and contribute to high service quality. With competitive hourly compensation, this is an excellent chance to advance your career.

Quick Overview

Salary
£35 - £40/hr
Work Type
Hybrid
Schedule
Full Time
Level
Mid Senior

Job Description

ITSM SLA Analyst - 12 Month FTC - £35-£40k

Overview

An organisation is seeking an ITSM SLA Analyst to manage service performance governance, reporting, and continuous improvement across IT services.

This role acts as the single source of truth for SLA performance, ensuring contractual obligations are met, risks are proactively managed, and service quality remains high click apply for full job details

Skills

Continuous Improvement

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