Contact Centre Platform & Data Insights Lead (Hybrid/2 WFH)

Great Southern Bank in Melbourne is seeking a Contact Centre Platform & Systems Specialist to own daily administration, reporting and optimisation of our contact centre platforms. You will partner with operations and technology to drive improvements while delivering reliable platforms and insightful dashboards.

You will leverage your NICE CXone experience and strong analytical, communication and change-management skills to translate data into actionable improvements, with hybrid work options and