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Remote
Full time
Customer Service
GS
Contact Centre Platform & Data Insights Lead (Hybrid/2 WFH)
Quick Overview
Seniority
Mid Senior
Employment type
Full Time
Work mode
Remote
Location
Melbourne, Victoria, Australia
Job Description
Great Southern Bank in Melbourne is seeking a Contact Centre Platform & Systems Specialist to own daily administration, reporting and optimisation of our contact centre platforms. You will partner with operations and technology to drive improvements while delivering reliable platforms and insightful dashboards.
You will leverage your NICE CXone experience and strong analytical, communication and change-management skills to translate data into actionable improvements, with hybrid work options and
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