2nd Line IT Support

2nd Line IT Support

Location: On site at the office in the City of London

Rate: 225- 250 per day outside of IR35

Type: 3-month contract (could potentially extend)

Schedule: Monday - Friday, 5 days in the office per week

I'm seeking an experienced, technically minded, and reliable 2nd Line IT Support professional to work for my client, a legal tech consultancy.

Your role as 2nd Line IT Support

• You will support the timely onboarding, deployment, and IT setup for new hires (both software and hardware)
• You will support new hires with any requests and/or problems, and ensure new laptops, headsets, etc. are successfully up and running
• You will be responsible for delivering high-quality, customer-focused technical support via phone, email, remote tools, and onsite assistance
• Troubleshoot and resolve hardware, software, network, and application issues at the first point of contact where possible
• Deliver high-quality customer service while managing incidents, service requests, and escalations

Key requirements for 2nd Line IT Support

• Full and proven knowledge and experience of Microsoft Office 365 and Microsoft Intune
• Hold timely issue resolution, strong communication skills, and the ability to respond effectively to urgent requests and escalations in a corporate IT environment
• Strong analytical, problem-solving, and multitasking abilities
• Knowledge of IP networking concepts including DHCP, DNS, and general networking principles

This is an excellent opportunity to join a global business that is committed to streamlining its clients technical administration, and in turn will provide the successful candidate with an exceptional string to their bow and portfolio.

If this sounds of interest, please apply today!