IT Support Engineer

IT Support Engineer

Location: Paddington, London (Onsite)
Contract: 3 Months (PAYE)
Start Date: ASAP

We're working with a global organisation looking for an experienced IT Support Engineer to join their onsite IT team on an initial three-month contract.

This is an excellent opportunity for someone who enjoys hands-on technical support, thrives in a customer-facing environment and has strong experience supporting Microsoft technologies across a modern enterprise estate.

The Role

You'll be responsible for delivering high-quality 1st and 2nd line IT support, ensuring end users receive a first-class service while maintaining business-critical systems and devices.

Responsibilities include:

• Providing onsite 1st and 2nd line technical support.

• Troubleshooting hardware, software and networking issues.

• Supporting Windows 10/11 and macOS devices.

• Administering Active Directory and Microsoft 365.

• Supporting Exchange Online, Teams, SharePoint and Outlook.

• Building, deploying and configuring laptops and desktops.

• Supporting Microsoft Intune and mobile device management.

• Managing new starter setups and leaver equipment collection.

• Supporting meeting room technology, AV equipment and video conferencing systems.

• Providing printer, mobile device and peripheral support.

• Maintaining accurate asset records.

• Working closely with third-party suppliers and internal infrastructure teams.

• Delivering excellent customer service while working within SLA-driven environments.

About You

You'll have previous experience working within an enterprise IT support environment and be confident providing both deskside and remote support.

You'll ideally have experience with:

• 1st and 2nd line IT support.

• Microsoft 365.

• Active Directory.

• Exchange Online.

• Windows 10/11.

• macOS.

• Microsoft Intune or other MDM solutions.

• Laptop imaging and deployments.

• Hardware IMAC activities.

• Mobile device support (iOS & Android).

• Meeting room and AV support.

• Printer support.

• Basic networking (DNS, DHCP, TCP/IP).

• ITIL-based service desk environments.

We're Looking For Someone Who Is

• Customer-focused with excellent communication skills.

• Calm under pressure and able to prioritise effectively.

• Comfortable supporting VIP users.

• Proactive, organised and solutions-driven.

• Equally confident working independently or within a collaborative team.

• Passionate about delivering an exceptional end-user experience.

If you're an experienced IT Support Engineer looking for your next contract within a fast-paced enterprise environment, we'd love to hear from you.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.