SaaS Governance & Operations Analyst

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

We are currently seeking a SaaS Governance & Operations Analyst to join our team in Atlanta.

Our client is seeking a SaaS Governance & Operations Analyst to lead delivery governance, Lean Agile tracking, and operational oversight for SaaS platforms. This role ensures all work is structured, tracked, auditable, and delivered predictably, with a strong focus on Azure DevOps (ADO), reporting, and cross-team coordination.

Job Info

Hybrid (3 days in-office)

Key Responsibilities

• Manage application-specific change requests, release coordination, and maintenance tracking
• Own Azure DevOps (ADO) Lean Agile methodology, structure, and backlog management (creating/managing epics, features, user stories, tasks, and bugs – monitoring and updating all team documentation accordingly)
• Translate ad hoc communication, meetings, and operational updates into structured tracking and reporting
• Facilitate daily standups, cross-functional syncs, and program-level reporting
• Maintain governance documentation, operational procedures, and audit artifacts
• Manage SOX controls, internal and external application-level audit tracking, and evidence readiness
• Develop and maintain metrics, dashboards, and executive reporting
• Drive process improvement and operational standardization initiatives

Required Qualifications

• 7+ years of experience in managing application-specific change requests, release coordination, and maintenance tracking
• 7+ years of experience owning Azure DevOps (ADO) Lean Agile methodology, structure, and backlog management
• 8+ years of Strong experience coordinating SaaS operations, governance, or program delivery
• 8+ years of Advanced experience with Azure DevOps (ADO)
• 8+ years of Advanced proficiency in Microsoft Suite (Excel, PowerPoint, Word, Teams, SharePoint)
• 8+ years of Experience with Agile/SAFe frameworks and backlog management
• 8+ years of Strong written and verbal communication and organizational skills

Preferred Qualifications

• Experience with audit/compliance (SOX, SOC, control frameworks)
• Experience supporting vendor-managed SaaS platforms (e.g., HRIS, payroll)
• Experience building dashboards and metrics frameworks

Core Competencies

• Adaptability in evolving environments
• Strong collaboration across business, technical, and vendor teams
• Self-starter with high accountability
• Ability to prioritize in real time across multiple workstreams
• Strong attention to detail and audit readiness mindset

Compensation

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $56.23 to $65.99 W2. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

Benefits

This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.

Equal Opportunity Employer

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Contact Information

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