Enterprise ITSM Enablement & Service Excellence Leader

Federal Government Department in Canberra is seeking an APS6 ITSM Enablement Specialist to strengthen ITSM practices, govern platforms, and drive ITIL-aligned improvements.

You will bridge people, processes, and technology, working with ICT teams and service providers to configure ITSM tools, develop policies, support governance activities, and identify opportunities for continuous improvement in a hybrid ACT role.