Technical Support Specialist

Artech Information Systems is the #1 Largest Women-Owned IT Staffing Company in the U.S. and an employer of choice for over 7,500 consultants. We recruit world-class talent for IT, engineering, and other professional jobs at 70+ Fortune and Global 500 companies coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the US.
At the forefront of the staffing industry, Artech is a minority and women-owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources.

Job Description:

• The Specialist Tech Support Associate is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line.
• They are expected to gather information and utilize web and product spec materials to guide customers through a Client product.
• This position is critical to the growth of business for Client and the individual filling this role must go above and beyond to help differentiate Client from its competition.
  

Tasks and Responsibilities:

• Customer Support — Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices.
• Problem Solving — Diagnose and resolve technical hardware and software issues.
• Applications Knowledge — Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus.
• Change Agent — Look for ways to improve support processes. Drive initiation and follow through to implementation.

Basic Qualifications:

• High school diploma
• Minimal call center experience
• Minimum 2 year technical experience and/or technical degree

Additional Qualifications:

• Technical or bachelor's degree preferred
• Electrical degree or experience preferred
• IT Knowledge
• HVAC experience
• Experience troubleshooting Internet Service Provider equipment
• Wireless Networking experience

All your information will be kept confidential according to EEO guidelines.