Program Operations Support

Job Description

Program operations

• Support execution of the end-to-end buyback workflow, including deal intake, customer asset return coordination, inspection status tracking, credit or payment readiness, and handoff to remanufacturing or recycling paths.
• Maintain program trackers for deal stages, serialized asset movement, inspection outcomes, and buyback approval status across internal teams and 3PL partners.
• Help operationalize Phase 1 program qualifiers and ensure eligible accounts and assets are processed consistently based on approved scope.

Partner coordination

• Work closely with 3rd party logistics partners to monitor outreach conversion, pickup readiness, packaging coordination, receiving, inspection, storage, sort and tier decisions, and shipment to remanufacturing sites.
• Track service and operational deliverables from partners, including proof of delivery, audit logs, serial number records, quality reports, and invoicing support.
• Escalate exceptions related to customer-induced damage, missing documentation, non-buyable components, or mismatches between expected and received configurations.

Reporting, analytics, and systems improvement

• Build and maintain recurring operational reporting on pipeline conversion, assets recovered, inspection outcomes, remanufacturable yield, turnaround times, credits issued, and partner performance.
• Analyze operational bottlenecks across supply, logistics, inspection, and remanufacturing handoffs, and recommend process improvements to improve scale and cycle time.

Preferred qualifications

• Experience in reverse logistics, RMA operations, hardware lifecycle programs, remanufacturing, asset recovery, or IT asset disposition.
• Familiarity with subscription, deal desk, or finance-adjacent operational processes.
• Experience working with external service providers.
• Exposure to Salesforce, SAP, operational dashboards, or workflow automation tools.
• Background in hardware businesses, storage infrastructure, or enterprise technology operations.

Skills:

• 3+ years of experience in operations, program operations, supply chain operations, business operations, or an analyst role supporting cross-functional execution.
• Proven ability to step into an in-flight program and contribute quickly with limited ramp time.
• Strong analytical skills with experience in spreadsheets, operational reporting, reconciliation, and process tracking.
• Experience managing detailed workflows across multiple stakeholders and systems.
• Strong written and verbal communication skills with the ability to coordinate across internal teams and external partners.
• High attention to detail, especially in areas such as serial number tracking, inspection outcomes, financial reconciliation, and operational compliance.
• Comfort operating in a fast-evolving program environment where processes are still being defined and scaled.
• Ability to work independently, follow established processes, and drive consistent execution in a contractor capacity.
• Education: Bachelor''s degree in business, operations, supply chain, finance, analytics, or a related field.

Manager Notes:

• Everpure is launching a buy-back program. What this means is that all old Everpure gear that is not being used by customers, they want it back due to supply chain issues that they are seeing in the market. This old gear will be re-used by buying it back from customers.
• Everpure partnering with external partners to do the reverse logistics. Reverse logistics work of bringing back old hardware.
• This role will work with the 3rd party partners, Everpure will provide list of accounts that they will need to reach out to for buy-back. Contractor needs to keep track of progress – how many they have reached out to, are they seeing any traction, are there any blockers and working with the team to unblock, price negotiation once the customer agrees to the buy-back.
• Contractor will be partner of the 3rd party logistics company to represent EP and any issues bring back to the team for resolution. Track progress and report on it if moving forward or not.
• After deal is closed, contractor also needs to keep track if customers are getting paid.
• Third party will receive the hardware, keep it in their warehouse and do the evaluation of the condition of the hardware and keep in their website for re-purposing. If in good condition, only then will the payment will be released to the customers.
• Since this is a new program and initiative, a lot of the tracking are manual as EP works to get these processes automated which means the candidate needs to be detail orientated and able to keep on top of all moving parts of a project.