IT Technician

Job ID: 2616434

Location: Pearl City, HI, US

Date Posted: 2026-09-02

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: TS/SCI

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is seeking an IT Technician to support USPACOM J7 at Camp Smith in Honolulu, Hawaii. The IT Technician provides Tier 1 help desk support, assists with IT assets and account management, and supports the IT Project Lead in executing IT-related initiatives. This position requires foundational IT support experience and a strong customer service mindset.

JOB DESCRIPTION:

• Provide Tier 1 help desk support to end users; troubleshoot and resolve routine IT issues or escalate as needed.
• Assist with J7 NMCI and HQ IT asset inventory, tracking, user assignment, and tech refresh preparation.
• Maintain functionality of Networked systems and HQ printers (NMCI, Nautilus, MPE etc); troubleshoot issues, coordinate maintenance, and ensure supply availability.
• Support onboarding and out - processing tasks related to IT equipment issuance, user account creation, and account retirement.
• Assist with drafting and updating SOPs and IT documentation under direction of the IT Project Lead.
• Support IT Project Lead with administrative, technical, and coordination tasks.
• Maintain a customer - focused, professional approach when supporting J7 personnel.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor's degree and two (2)+ years of IT-related experience, OR four (4) additional years of experience in lieu of a degree.
• Experience providing IT support with strong customer service focus.

REQUIRED CERTIFICATIONS:

• Must have a current DoD IAT Level II or higher certification such as Security+, CySA+, etc.

REQUIRED CLEARANCE:

• Must have an active Secret clearance with ability to obtain TS/SCI clearance.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .