Senior ServiceNow Developer_Remote

Role: Senior ServiceNow Developer

Location: Remote

Long Term

Must have Active Certifications mentioned below.

Primary Responsibilities

• CSM Configuration & Development: Build and configure the CSM Configurable Workspace, customer-facing Service Portal, intent-based Record Producers, and automated catalog workflows based on technical designs and architecture blueprints.
• Workflow Automation Execution: Implement low-code automation using Flow Designer and Process Automation Designer (PAD) to build stage-gated playbooks, automated task routing, and system-level notifications.
• Integration Implementation: Configure and develop secure, bi-directional REST integrations and workflows using IntegrationHub, Robust Transform Engines (RTE), and Workflow Data Fabric to connect the CRM with co-resident platform modules.
• Data Migration Execution (ETL): Set up staging tables, execute data cleansing scripts, and migrate legacy records (from SharePoint lists, spreadsheets, and custom tables). Ensure data maps accurately using the system-generated C1 Unique Account ID as the core structural key.
• Dashboard Configuration: Set up the Performance Analytics module, defining indicators, collection jobs, breakdown sources, and interactive dashboard filters as specified by metrics requirements.
• STIG Hardening Support: Apply system-level configurations to align the platform with USAF STIGs, CIS Benchmarks, and security boundaries, resolving vulnerability scan findings under the direction of the Security and Architecture team.

Must-Have Experience:

• ServiceNow Customer Service Management (CSM) Professional application.
• Practical experience configuring platform integrations via ServiceNow IntegrationHub, REST APIs, and utilizing Robust Transform Engines (RTE).
• Hands-on experience executing automated data migrations, schema mapping, and table cleansing from legacy formats (flat files, custom tables) into ServiceNow production environments.
• Hands on experience for building dashboards and reports with ServiceNow
• Direct experience configuring and hardening ServiceNow environments within a secure DoD Impact Level 5 (IL5) shared cloud infrastructure.

Required Technical skills:

• CSM Portal & Core Case Configuration:Focuses on ServiceNow Service Portal widgets, HTML/CSS/SASS client/server configurations, and strict multi-tenant boundary configurations using Query Business Rules and field-level ACLs.
• Platform Workflows & Process Automation:Outlines hands-on implementation of Flow Designer subflows, Process Automation Designer (PAD) Playbooks, and granular SLA pause/retroactive-start definitions.
• Integration Engineering & APIs:Focuses on the configuration of REST web services, webhooks via IntegrationHub, and error/latency-handling routines via custom scripts.
• Legacy Data Migration (ETL Specialist):Focuses on creating staging import sets, utilizing Robust Transform Engines (RTE) for deduplication, phone number parsing, and indexing every target record using the primary C1 Unique Account ID.
• Detailed Technical Skill Matrix:Features an expanded side-by-side technical stack table highlighting the specific configurations, script includes, and JavaScript standards (ES5/ES6) expected of a "doer" on this team.

Certifications:

Required Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist Customer Service Management (CIS-CSM)

Preferred Certifications (on top of required):

• ServiceNow Certified Implementation Specialist - IT Service Management (ITSM)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Micro-Certifications in Flow Designer, IntegrationHub, and Performance Analytics