2nd Line Support Engineer

2nd Line Support Engineer | Poole | £31,000 As a 2nd Line Support Analyst within this forward-thinking business, you’ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines.

As a 2nd Line Support Engineer, you’ll benefit from: 25 days' holiday plus bank holidays, with additional holiday for long service.<br />Company bonus scheme<br />Established company pension scheme.<br />Access to health &amp; wellness and employee rewards platforms.<br />Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications.<br />As a 2nd Line Support Engineer, your responsibilities will include:

Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks.<br />Configure and Upgrade: Upgrade and configure hardware, software, and related services.<br />Document and Maintain:

Contribute to infrastructure documentation and create knowledge base articles.<br />Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed.<br />Client Interaction and Site Visits:

Manage client calls and conduct site visits when required.<br />As a 2nd Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask.<br />Microsoft 365:

Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint.<br />Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP.<br />Networking:

Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing.<br />Certifications: Completed or working towards Microsoft 365 accreditation.<br />Ability to gain SC clearance.<br />Interested?

This is a fantastic opportunity to join a forward-thinking business that values innovation, collaboration, and growth. If you’re ready to apply your expertise in a role with impact and responsibility, apply today or contact Josh at Rubicon for more information