Retail Order Processor

Role: Retail Order Processor

Working Pattern: Full time, Monday to Friday – 9am-5pm, Office Based.

Location: Applied Nutrition HQ, Knowsley, Merseyside.

Salary: £24,500

Overview

Applied Nutrition is Europe’s fastest-growing lifestyle and sports nutrition company. We formulate and produce lifestyle and sports nutrition supplements, grab and go snacks, energy drinks for professional athletes, fitness enthusiasts and the gym lifestyle community. We also produce pharmaceutical-grade health, wellbeing and beauty nutrition products.

We are seeking a detail-oriented and organised Retail Order Processor to join our team. This role involves managing customer orders efficiently, ensuring accuracy, and providing excellent service. The successful candidate will utilise various computer programmes and administrative skills to support our sales operations and maintain smooth workflow within the department. This position offers an excellent opportunity for individuals with strong organisational and communication skills to develop their career in retail administration.

Key Responsibilities

• Process customer orders accurately and efficiently using internal systems
• Review orders for completeness, pricing, and product availability
• Coordinate with warehouse, account managers, all relevant teams to ensure timely dispatch
• Update customers on order status, delays, or discrepancies when required
• Maintain accurate records of orders, invoices, and shipping information
• Resolve order-related issues and escalate where necessary
• Ensure compliance with company procedures and service standards

Requirements

• Proven experience in sales administration or administrative roles, preferably within retail or logistics sectors
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with CRM software
• Strong organisational skills with the ability to manage multiple tasks effectively
• Excellent communication skills, both written and verbal, in English
• Good IT skills and computer literacy to navigate various programmes efficiently
• Ability to work independently with good time management skills
• Customer service orientation with a professional attitude towards clients and colleagues
• Prior experience using computerised order processing systems is desirable but not essential
• Organisational skills that ensure accuracy and attention to detail in all tasks

Please submit a CV with your application. This is an office based role and does no involve home working.

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking

Work Location: In person