Cut Ops Support Specialist

Seeking a Cut Ops Support Specialist to provide operational support during network cutover activities for a large-scale WiFi refresh program at a major financial services client. Based in Montreal, this role plays a critical part in ensuring smooth, well-coordinated network transitions with minimal disruption to business operations.

Responsibilities:

1. Provide operational support during network cutover activities, including execution assistance and real-time coordination, at the direction of the customer.
2. Assist with pre-cut preparation activities such as configuration validation, access checks, and readiness verification.
3. Support execution of cutover tasks, including monitoring systems, validating connectivity, and confirming successful transitions.
4. Troubleshoot and assist in resolving issues that arise during cut events in collaboration with engineering and operations teams.
5. Monitor network performance and stability during and after cutovers to ensure minimal disruption to business operations.
6. Document activities, issues, and resolutions during cut events to support knowledge sharing and continuous improvement.
7. Assist with post-cut cleanup, validation, and transition to steady-state operations, ensuring all required steps are completed.
8. Prepare and review cutsheets with Level 3 Operations ahead of scheduled migration windows.
9. Support testing of Personal, Guest, and Next Gen WiFi networks as part of cutover validation.
10. Participate in scheduled migration windows, which may include evening and weekend hours.

Requirements:

1. Technical Expertise in WiFi Technologies: Hands-on experience supporting enterprise wireless networks, including familiarity with Cisco Access Points (models 9136, 9130, 3702, and 3802), Cisco Catalyst 9K Switches, and Wireless LAN Controllers (models 5520, 8540, 9800).
2. Operational Support Skills: Proven ability to provide real-time operations support during network migrations, including configuration validation, cutsheet review, and connectivity verification across multiple network types.
3. Problem-Solving and Escalation: Strong troubleshooting skills with the ability to identify and resolve issues quickly during live cut events, escalating to senior engineering or operations resources as needed.
4. Attention to Detail: Ability to accurately document activities, issues, and outcomes during high-paced cut events to support continuous improvement and post-cut reporting.
5. Collaboration and Communication: Strong communication skills to coordinate effectively with engineering teams, operations staff, vendors, and client stakeholders during cutover windows.
6. Availability: Willingness to work non-standard hours, including evenings and weekends, to support scheduled migration activities