Benefits Specialist

Support the State of Wisconsin Department of Employee Trust Funds with benefits administration and technology modernization projects. Communicate with members by phone and in writing, handle sensitive member and benefit data, research and remediate data issues, and process health, life, vision, dental, and Medicare benefits as assigned. This is a contract role expected to last at least 12 months.

Responsibilities

• Communicate with members by phone, email, and letters.
• Explain complex benefits information in clear, accessible formats.
• Handle sensitive member demographic and benefit account data.
• Update member records and benefit account changes.
• Research and remediate data issues during technology conversions.
• Process health, life, vision, dental, and Medicare benefits as assigned.

Required Skills

• Benefits processing
• Benefits eligibility determination
• Benefits enrollment processing
• Benefits application processing
• Benefits distribution processing
• Member data management
• Data conversion research
• Data issue remediation
• Health insurance administration
• Medicare benefits administration