Technical Support Engineering

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Product support engineering

Job title

Technical Support Engineering

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

1.0 SUMMARY OF JOB PURPOSE

To provide technical support to the technicians in the Maintenance Center, MRO, LRUS, and New Production shops by solving day-to-day issues concerning manuals, tools, processes, and general questions that arise during the course of the technician's work; thus allowing the technicians to remain focused on their work.

2.0 ESSENTIAL DUTIES AND RESPONSIBILITIES
Reviews, accepts, or rejects requests for shop technical support from MRO, LRUS, and New Production technicians and personnel from other departments. Requires technical (mechanical) knowledge of Turbo shaft engines, FCU's/HMU's, and an understanding of SafranHE's technical documentation to ensure each request is processed in the appropriate manner to close the issue.
Maintains records of requests and the work accomplished to close the issue.
Identifies and takes the required actions to improve the internal technical documentation that is used in the MRO, LRUS, and New Production.
Actively participates in worldwide SafranHE methods group to help identify, stay knowledgeable of, and to locally implement and monitor, the common principles, procedures, and practices, adopted by the group.
Participates in, and sometimes manages internal improvement initiatives that have been identified and assigned to reduce process times, improve quality, and/or reduce total operating cost.
Coordinates problem resolution on modules and/or engines with the Level 4 Corporate Engineers and/or Technicians. Oversees when necessary the repairs and/or troubleshooting of complex problems concerning modules, complete engines, or isolated parts.
Review and specify applicable tooling and equipment requirements per SafranHE's technical documentation and assist the purchasing department in the acquisition process.
May act as a liaison with engineering support from SafranHE locations during audits and during the course of routine shop support activities.
Manages or participates in internal investigations as directed by Quality department and/or management.
Travel required: 5-10%, including internationally.

3.0 SCOPE AND ACCOUNTABILITIES
Develops procedures; identifies problems; recommends solutions to fulfill project objectives, informing supervisor promptly. Recommends expenditures. Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or competitive posture of the corporation.

Candidate skills & requirements

4.0 REQUIRED COMPETENCIES - Education / Knowledge / Skills and Abilities
Bachelor's Degree (B.A.) from four-year college or university; 0 -3 years of related experience and/or training; or equivalent combination of education and experience.
Intermediate Level - Microsoft Office: Outlook, Word, Excel, PowerPoint,
Knowledge and experience using AutoCAD or equivalent is preferred
Ability to quickly learn and use internal systems such as TurboDawg and Prime.
Mechanical/technical/interpersonal skills must be adapted to the unique requirements of the organization.
Experience in Aerospace is a plus.

5.0 PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job:
The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
The employee is occasionally required to reach with hands and arms.
The employee is frequently required to sit
The employee is occasionally required to stand and walk.
The employee must occasionally lift and/or move up to 30 pounds.
Specific vision abilities required by this job include close vision

Annual salary

TBD

Job location

Job location

North America, United States, Texas

City (-ies)

Grand Prairie

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

First experience

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Yes