Direct client requirement - L3 Cloud Operations Engineer

Position: Cloud Operations Engineer – L3
Duration: 12+ months – contract
Location: 100% remote

JOB DESCRIPTION

SKILLS NEEDED : strong Azure, m365, escalations, Intune, Windows, AD experience, vmware, powershell

Experience

• Minimum 5+ years of experience in a third-line (L3) or senior helpdesk/service desk/cloud

operations role within an MSP or MSSP environment

• At least 2 years of experience in a technical leadership, senior escalation, or mentorship capacity

• Extensive experience supporting enterprise Windows environments, Microsoft Azure, Office 365,

and hybrid infrastructure

• Proven track record leading major incident resolution and driving root cause analysis in client

facing environments with stringent SLAs

• Hands-on experience with Jira Service Management and Jira for project and change management

Technical Skills

• Subject matter expert in Microsoft Azure (Azure AD, AVD, Networking, Automation, Conditional

Access, ExpressRoute) and Office 365 administration

• Advanced Windows Server administration (2016/2019/2022): AD architecture, GPO design,

DNS/DHCP, DFS, Certificate Services, and PowerShell automation

• Expert-level Windows desktop troubleshooting and endpoint management (Intune, Autopilot,

SCCM/MECM)

• Advanced networking: TCP/IP, VLANs, routing (OSPF, BGP basics), subnetting, wireless

enterprise design, and WAN optimization

• Strong Fortinet FortiGate experience: advanced firewall policies, SD-WAN, VPN (SSL and IPsec),

IPS/IDS, and HA configurations

• Advanced Cisco Meraki management and intermediate Cisco IOS networking (switching, routing,

ACLs)

• VMware ESXi and virtualization: capacity planning, performance tuning, migration, and host

management

• Advanced PowerShell scripting and automation experience with proven results in reducing

manual operational overhead

• Experience with monitoring and alerting platforms (e.g., PRTG, Datadog, Azure Monitor,

LogicMonitor)

Leadership and Soft Skills

• Demonstrated technical leadership ability with experience guiding, coaching, and developing

junior and mid-level engineers

• Exceptional client communication skills with the ability to manage expectations and deliver difficult

messages professionally

• Strong organizational skills with the ability to manage competing priorities across multiple clients

and team responsibilities

• Strategic thinker with a proactive approach to identifying and resolving operational challenges

before they impact service delivery

• ITIL Foundation certification or demonstrated working knowledge of ITIL service management

frameworks

Nice to Have

• Microsoft certifications: AZ-104, AZ-305, AZ-500, MS-102, or similar

• Fortinet NSE 4+ certifications

• Cisco CCNP, CCNA, or Meraki certifications

• ITIL Intermediate or higher certifications

• Experience with SIEM platforms, EDR solutions, and security incident response

• DevOps exposure: CI/CD pipelines, Infrastructure as Code (Terraform, ARM/Bicep templates)

• SQL proficiency for operational reporting and data analysis

• Prior experience in financial services, hedge fund, or trading technology environments

• A degree in Computer Science, Information Technology, or related field

Thanks & Regards