Business Development Representative - Eastern Europe

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As Business Development Representative, Eastern Europe, you will launch Parloa’s presence in Eastern Europe by building the region’s pipeline from scratch and opening doors with leading enterprises. You will work closely with our Head of Growth, the Regional Sales Director, and the enterprise sales team to turn market insight into real sales opportunities.

This is your opportunity to write the playbook for a new market, not follow one, and shape how a fast-growing AI company enters the region.

Areas of ownership:

• Market Entry: Identify, engage, and build relationships with enterprise prospects across Eastern Europe. You lay the groundwork that makes Parloa the go-to conversational AI platform in the region.
• Outbound Pipeline: Generate and own an outbound pipeline using creative, data-driven outreach. Your pipeline is the starting point for the region’s revenue.
• Revenue Process: Partner with Account Executives to build sales processes that scale as the region grows.
• Prospect Relationships: Build long-term trust with decision-makers and position Parloa as their partner for AI-powered customer experience.
• Market Voice and Messaging: Act as the voice of the Eastern European market internally, sharing insights, feedback, and learnings that shape regional strategy. Keep refining messaging so it matches the real challenges prospects face.

Who you are:

• 2+ years of experience in business development, sales, or a similar role, ideally in SaaS, VC, or consulting.
• Curious about people and technology, and confident engaging senior decision-makers about their business challenges.
• An entrepreneurial self-starter who prefers building something new over maintaining what already exists.
• Coachable and resilient, with a drive to grow fast in a high-performance environment.
• Fluent in Polish and English, with strong written and spoken communication skills.

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.