Technical Writer

Job Title: Instructor or Writer Standard I
Location: Washington, DC (4 days per week from Day 1, with a full transition to 100% onsite anticipated soon.)
Duration: 06 Months Long Term

Note: The resources will work between 32 - 40 hours per week.

Position Overview, Instructor/Writer

The Instructor/Technical Writer will be expected to be proactive and have a client-oriented approach in training. The position also requires the instructor to be resourceful and take the initiative to ensure that learning issues are brought to the attention of the Client's Learning Team. The instructor/writer will be expected to conduct learning sessions at least three (3) to four (4) days per week. This may consist of full days, half-days, one-hour demos, or a combination. The instructor/writer will also be observed by members of the Client's Learning Team, using either videoconference or web conferencing tool, to ensure consistency of learning. The Instructor/Technical Writer is also expected to design, create, and maintain technical documentation for IT infrastructure projects. The documentation will include online help, user guides, instructions or manuals, white papers, design specifications, and system manuals.

Specific responsibilities include:

• Project Management
• Stakeholder Collaboration and Engagement
• Learning Asset Development and Maintenance
• User Experience and Continuous Improvement
• Innovation and Client-Centered Development
• Training Program Management

Required Skills/Abilities:

• Effective interpersonal and communication skills
• Good knowledge of IT Infrastructure components and terminology, including hardware, Operating Systems, network, telecommunications, and database
• Excellent written communication skills in English
• Proven ability to work in a team environment and across organizational boundaries
• Ability to work independently and as part of a team, and solve problems using creative solutions
• Ability to organize and prioritize workload, and remain flexible in an environment of constantly changing priorities
• Ability to work under pressure in a busy environment
• Willingness to seek advice or assistance from technical staff, when necessary
• Ability and willingness to work flexible hours

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.