Aftercare Officer (18-FTC)

Aftercare Officer (18-FTC)

Watford

Salary: £26,650 - £30,000

Full Time -37 hours per week

Fixed Term Contract 18 Months

At Chime Housing, we are committed to delivering high-quality homes and excellent customer experiences. Were looking for an Aftercare Officer to join our Development Team and play a key role in supporting customers through the final stages of their home journey.

Introduction to the role

Youll help ensure a smooth handover process and provide a responsive and customer-focused aftercare service, making a real difference to residents as they settle into their new homes.

Role purpose

To support the Aftercare Manager in delivering a high-quality aftercare service to internal teams and customers, ensuring effective handovers and resolution of defects following the completion of new build homes.

Whats the role?

Key Accountabilities:

Support the delivery and handover of new homes, ensuring all required documentation and data is in place

Act as a key point of contact for customer, contractor and developer queries relating to defects and aftercare

Participate in handover and void inspections, recording property condition and maintaining accurate records

Deliver home demonstrations to ensure customers understand their property and systems

Manage defects from initial report through to resolution, ensuring works are completed within agreed timescales

Support the handling of complaints, dissatisfaction and defect-related service requests

Assist with customer satisfaction surveys and use feedback to improve services

Contribute to reporting, data analysis and administrative processes within the Aftercare function

What are we looking for?

Essential:

Experience of working in a customer-facing environment and managing expectations

Strong IT skills, including Microsoft Office (Word, Excel, PowerPoint)

Ability to adapt positively to change

Highly motivated, with strong organisational skills and attention to detail

Experience using CRM systems

Full driving licence and access to a vehicle for business use

Desirable:

Qualification in Customer Service, Administration, Housing Practice, or willingness to work towards one

Who youll work with

Responsible to: Aftercare Manager

Department: Quality and Aftercare

What can we offer you?

28 days annual leave (pro rata)

Employer pension contribution of up to 11%

Development opportunities

Comprehensive employee rewards scheme

How we work

We embrace agile working blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.

How to apply

If this sounds like your next role, click apply now, tell us why youve got what it takes, and attach a copy of your current CV.

Closing date: 7th August 2026
Interviews: week commencing 10th August

(Please note we reserve the right to close the vacancy early if we receive a large response.)