Global Customer Support Business Analyst

Global Customer Support Business Analyst    Rahul/Sandeep

Location: Santa Clara, CA - Hybrid

• Collaborate with IT teams to gather business requirements and design, test, and deploy enhancements to customer support systems.
• Manage and prioritize the product backlog, ensuring timely delivery of multiple initiatives and system improvements.
• Coordinate QA, User Acceptance Testing (UAT), and project delivery while mitigating risks and managing cross-functional dependencies.
• Create and maintain project documentation, including BRDs, user stories, design documents, and test plans.
• Drive process improvements, data quality initiatives, and system optimization to enhance customer support operations.
• Facilitate meetings, communicate project updates, and build strong relationships with IT, support, and business stakeholders.
• Utilize Agile/Waterfall methodologies and Jira to manage projects, ensuring successful execution and continuous improvement.