Trust & Safety Escalations Specialist
NCMEC & Law Enforcement Referrals

Location: Remote, with a strong preference for candidates working Eastern Time hours
Contract: 12-month W-2 contract
Pay: $135–$150 per hour, based on relevant experience
Schedule: Nontraditional schedule required, including either Sunday–Thursday or a Monday–Saturday coverage schedule. Participation in an on-call rotation will also be required.

Russell Tobin is supporting a leading AI research and technology organization in hiring a Trust & Safety Escalations Specialist for its Strategic Response and Escalations team.

This position will focus on reviewing high-risk user activity, assessing potential threats of harm, and managing sensitive escalations involving law enforcement and the National Center for Missing & Exploited Children (NCMEC). The specialist will apply established enforcement policies and referral criteria while making careful, defensible decisions under time-sensitive conditions.

The ideal candidate has a strong general Trust & Safety or content-review background, direct exposure to child-safety matters and NCMEC reporting, and experience reviewing violent threats, graphic violence, violent actors, or extremist content.

Responsibilities

• Review user interactions and other customer signals for potential policy violations.
• Assess violent exchanges and threats based on credibility, imminence, specificity, and potential risk to others.
• Handle escalations and referrals to law enforcement and NCMEC using established reporting criteria and mandatory-reporting workflows.
• Ensure referrals are timely, complete, accurate, and supported by clear documentation.
• Develop subject-matter expertise in violence-related policy areas, including threats to life and cases where violence intersects with other policy violations.
• Support general Trust & Safety enforcement work across a broader range of policy areas as operational needs change.
• Apply established escalation thresholds consistently and elevate ambiguous or high-risk cases to the appropriate internal partners.
• Maintain rigorous case records, evidence trails, and written reasoning that can withstand legal, regulatory, and external review.
• Collaborate with Policy, Legal, Threat Intelligence, Strategy, and Operations teams to identify emerging threats, user-risk patterns, and potential policy gaps.
• Flag content and behavioral patterns that may inform detection systems, classifier improvements, or enforcement-process changes.
• Support customer communications and appeals associated with policy-enforcement decisions.
• Participate in post-incident reviews and help translate individual cases into durable process improvements.
• Triage cross-functional requests and provide timely operational guidance during strategic-response situations.
• Participate in weekend coverage and an on-call rotation supporting urgent escalation workflows.

Required Qualifications

• Professional experience in Trust & Safety, content moderation, platform enforcement, investigations, intelligence analysis, crisis response, or a related field.
• Direct experience with NCMEC CyberTipline reporting, child-safety referrals, or comparable mandatory-reporting workflows.
• Experience reviewing graphic violence, credible threats, violent actors, violent extremist material, or other high-severity content.
• Experience handling escalated cases involving potential harm to individuals or public safety.
• Ability to assess risk using factors such as credibility, intent, imminence, and specificity.
• Strong written communication skills, including the ability to document complex decisions clearly for legal, regulatory, or external audiences.
• Sound judgment when established criteria do not fully resolve a case.
• Ability to work independently, follow detailed workflows, and recognize when additional escalation is necessary.
• Strong attention to detail and a systematic approach to case review and documentation.
• Ability to remain effective and accurate while working under time pressure.
• Willingness and ability to work a nontraditional schedule and participate in on-call coverage.
• Ability to work responsibly with highly sensitive and psychologically challenging material.

Strong Candidates May Also Have

• Direct experience coordinating referrals or information requests with law enforcement agencies.
• Experience performing threat assessments or investigating credible threats of violence.
• A background in law enforcement, intelligence, investigations, crisis management, or emergency response.
• Familiarity with the legal and regulatory frameworks governing platform escalations and mandatory reporting.
• Experience enforcing policies for a digital platform, online service, social media company, or technology organization.
• Experience analyzing user behavior and identifying patterns that may indicate emerging safety risks.
• Knowledge of AI safety, responsible technology development, or ethical AI deployment.
• Experience partnering with Legal, Policy, Engineering, Product, or Threat Intelligence teams.
• Familiarity with appeals, customer communications, or post-incident review processes.

Important Content Notice

This position involves reviewing explicit and potentially disturbing material. Content may include sexual content, graphic violence, threats of harm, violent extremism, self-harm, and other psychologically challenging subject matter. Candidates should thoughtfully consider the sustained nature of this exposure before applying.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
 
Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
 
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. 
 
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

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