VMware Systems Engineer

Core Responsibilities

•            Platform Architecture & Migration

o            Lead the migration to VMware Cloud Foundation 9 (VCF 9), ensuring zero downtime, compliance, and alignment with security baselines.

o            Design and evolve the integrated VMware stack (vSphere, NSX T, vSAN, Aria Operations, VRLI, VRNI) to meet ultra low latency and high availability requirements.

•            Automation & AI Enabled Operations

o            Implement Infrastructure as Code (Ansible, Terraform, PowerCLI) to automate provisioning, patching, and lifecycle management of the virtualization layer.

o            Deploy agentic AI assistants (LLM powered chat ops) for ticket triage, predictive alerting, and automated root cause analysis within Aria Operations.

o            Create self healing playbooks that remediate common performance or capacity events without human intervention.

•            Performance Monitoring & Capacity Management

o            Configure, fine tune, and maintain monitoring thresholds, alarms, and dashboards in Aria Operations, VRLI, and VRNI.

o            Use AI driven anomaly detection to anticipate capacity bottlenecks and latency spikes before they affect production.

•            Process Improvement & Standardisation

o            Facilitate environment wide process improvement initiatives (change, release, and incident management) to increase efficiency and consistency.

o            Ensure all deployments adhere to group standards, best practices, and security hardening guides (CIS, VMware Hardened Base Image).

•            Vendor & Global Team Collaboration

o            Interface with VMware, storage, networking, and hyper converged hardware vendors; coordinate with global IT teams to keep the platform aligned with enterprise standards.

•            Disaster Recovery & Business Continuity

o            Participate in DR planning, testing, and execution for the virtualization environment; maintain RPO ≤ 5 seconds and RTO ≤ 15 minutes for critical workloads.

•            Operational Support

o            Provide Tier 2/3 support for production workloads, including 24 × 7 on call rotation.

o            Conduct thorough morning and end of day health checks using scripted tools and AI generated health scores.

o            Perform OS and firmware upgrades, mandatory security patches, and storage system updates through automated pipelines.

•            Stakeholder & Service Management

o            Liaise with application owners to gather requirements, design standards, and deploy consistent virtual infrastructure services.

o            Maintain the service catalogue for internal business lines, regularly reviewing consumption, pricing, and performance metrics.

•            Reporting & Governance

o            Report to the Americas IT Infrastructure Virtualization Platform Manager; deliver executive dashboards on SLA compliance, cost savings, AI ops impact, and platform health.

Required Experience & Qualifications (2026)