Gainsight Administrator

Work Authorization: or USC
Availability: Candidates should be available for an end-client interview within the next few days.

Job Summary

We are seeking an experienced Gainsight Administrator to administer and optimize the Gainsight platform supporting customer success operations. The ideal candidate will have hands-on experience with Gainsight administration, customer success processes, Rules Engine, dashboards, reporting, data management, and integrations.

Key Responsibilities

• Administer and maintain the Gainsight platform.
• Configure Gainsight functionality based on business requirements.
• Support customer success processes and workflows.
• Develop and maintain Rules Engine configurations and automated processes.
• Create and maintain dashboards and reports.
• Manage and validate customer data within Gainsight.
• Configure and maintain integrations with enterprise systems.
• Troubleshoot data, configuration, workflow, and integration issues.
• Collaborate with Customer Success, Operations, IT, and business stakeholders.
• Translate business requirements into scalable Gainsight solutions.
• Support testing, enhancements, deployments, and platform improvements.
• Maintain technical documentation and configuration standards.
• Identify opportunities to improve customer success processes through platform automation.

Required Skills

• 3–5+ years of Gainsight Administration experience.
• Strong hands-on Gainsight administration and configuration.
• Customer Success process experience.
• Gainsight Rules Engine.
• Dashboards and reporting.
• Data management and validation.
• Gainsight integrations.
• Strong analytical and troubleshooting skills.
• Excellent communication and stakeholder management skills.