Senior IT Operations Support Analyst Cloud Engineer - permanent

Job Title: Senior IT Operations Support Analyst Cloud Engineer

Location: Hybrid working, 1 day per week in Peterborough

Organisation: Our client is seeking a confident and proactive Senior IT Operations Support Analyst Cloud Engineer to join their dynamic IT Operations Team. This role offers an exciting opportunity to provide second-line technical support while collaborating with talented professionals to enhance service delivery.

Key Responsibilities:

Second-Line IT Support and Service Delivery

• Provide second-line IT support, taking ownership of escalated incidents and complex service requests across Microsoft 365, Windows devices, and cloud services.
• Investigate and resolve complex issues, managing communications with users and stakeholders effectively.
• Identify recurring issues, support root cause analysis, and recommend improvements for better user experience.

Microsoft 365, Endpoint Management, and Identity

• Administer Microsoft 365 services, including Teams, SharePoint, and Exchange Online.
• Support endpoint management activities using Microsoft Intune, ensuring compliance and troubleshooting as needed.
• Contribute to cyber security controls, including Multi-Factor Authentication and secure user access.

Azure and Cloud Engineering Support

• Support existing services in Microsoft Azure, performing monitoring, access checks, and service health investigations.
• Assess the migration of on-premises services to Azure, considering operational impact and security.
• Contribute to recommendations for future migrations of services and data to Azure.

Documentation, Service Transition, and Continuous Improvement

• Create and maintain technical documentation, knowledge articles, and standard operating procedures.
• Support service transition activities, ensuring operational support requirements are documented.
• Foster user adoption of approved digital tools and contribute to continuous professional development.

Qualifications:

Essential Skills and Experience

• Proven experience in second-line IT support within a service desk or technical support environment.
• At least one year of experience with Microsoft Azure in an operational support or cloud engineering capacity.
• Strong knowledge of Windows 11 and Microsoft 365 applications, including troubleshooting and support.
• Understanding of endpoint devices, networking concepts (Wi-Fi, VPN, DNS, DHCP), and connectivity troubleshooting.
• Excellent customer service skills with the ability to communicate technical issues clearly to non-technical users.

Desirable Experience

• Familiarity with Microsoft Intune and endpoint management tools.
• Experience with Microsoft Entra ID and user access management.
• Involvement in cloud migration discussions or assessments for Azure.
• Awareness of cyber security controls and ITIL-based service management processes.
• Experience using PowerShell or automation tools for IT tasks.

Education and Certifications:

• Completion of, or willingness to pursue, Microsoft certifications such as MS-900, AZ-900, SC-900, AI-900, or MD-102 is a plus.

Why Join Us?
This is an opportunity to be part of a progressive organisation that values collaboration, professional growth, and technical excellence. If you're passionate about IT operations and cloud engineering, and you thrive in a dynamic environment, we want to hear from you!

Application Process:
Interested candidates are encouraged to submit their CV for immediate consideration. Join us in delivering exceptional IT support and innovative cloud solutions!

Note: Our client is committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.