Senior Salesforce Administrator

Senior Salesforce Administrator

• Hybrid Working (2 days in London)
• 12-Month Contract
• £415 Per Day Outside IR35

This is an opportunity to join a business undergoing significant Salesforce enhancement and optimisation. They are looking for a senior Salesforce expert who can take ownership of their Service Cloud environment, drive best practice across deployments and governance, and act as a trusted partner to key stakeholders across the organisation.

The Company

They are a well-established organisation with a strong customer-focused operation and a mature Salesforce ecosystem. Salesforce plays a critical role in supporting customer service and operational teams, making this a highly visible position within the business. The successful contractor will have the opportunity to influence platform strategy, improve processes, and deliver meaningful enhancements across the environment.

The Role and Deliverables

• Act as the primary Salesforce subject matter expert and key point of contact for stakeholders across the business.
• Own the health, stability, performance, and governance of the Salesforce Service Cloud environment.
• Manage deployments, release processes, and environment management activities using modern DevOps practices.
• Deliver enhancements from requirements gathering through to configuration, testing, deployment, and user adoption.
• Lead data backup, retention, and archiving activities to support platform integrity and compliance.
• Support customer service initiatives and wider Salesforce project work as required.

Your Skills & Experience

• Strong expertise in Salesforce Service Cloud administration and platform management.
• Proven experience working as a senior Salesforce SME and trusted business partner.
• Hands-on experience with Salesforce DevOps practices, release management, and deployment governance.
• Strong knowledge of GitHub and Gearset for source control and deployment management.
• Experience using Salesforce Developer Console within a complex Salesforce environment.
• Understanding of environment comparison, deployment planning, and change control processes.
• Ability to gather requirements directly from stakeholders and translate them into effective Salesforce solutions.
• Comfortable leading enhancements through the full delivery lifecycle.