Senior ServiceNow ITSM Developer

Senior ServiceNow ITSM Developer with 10+ years of IT experience and 7+ years of hands-on ServiceNow development expertise.

Key Responsibilities:

• Design, develop, and support ServiceNow ITSM modules including Incident, Problem, Change, Request, Service Catalog, and CMDB.
• Configure and customize Business Rules, Client Scripts, UI Policies, Script Includes, ACLs, and Flow Designer.
• Develop and support REST/SOAP integrations, IntegrationHub, and MID Server implementations.
• Collaborate with stakeholders to gather requirements and deliver scalable solutions aligned with ITIL best practices.
• Perform troubleshooting, platform optimization, upgrades, and production support.
• Mentor junior developers and provide technical leadership.

Required Skills:

• Strong ServiceNow ITSM development experience.
• Expertise in JavaScript, Flow Designer, Service Catalog, CMDB, and Integrations.
• Experience with REST APIs, SOAP, IntegrationHub, and Service Portal.
• Good understanding of ITIL processes and Agile methodologies.