RT Ops App Support Spec

Job#: 3042906

Job Description:
RT Ops App Support Spec

Location: New Albany, Ohio (Onsite)

Role Overview

The Real Time Operations Applications Support Specialist will establish a foundational understanding of the technologies and processes essential for the development and support of Operational Technology (OT) real-time tools and systems. This role provides 24/7 application support for critical systems supporting control centers across multiple states. A strong emphasis on adaptability, customer focus, and continuous improvement is essential for effectively supporting these real-time systems.

Key Responsibilities

• Provide 24/7 application support for Advanced Distribution Management Systems (ADMS), Energy Management Systems (EMS), and Supervisory Control & Data Acquisition (SCADA) systems.
• Assist in coordinating the configuration and support of data archives and support SCADA/EMS platform software upgrades.
• Investigate, troubleshoot, and resolve application-related issues with guidance from senior team members.
• Participate in the configuration of network monitoring tools and develop repeatable scripts (PowerShell, Batch, Python) for deploying configuration changes and patches.
• Analyze logs and application/system monitors to identify potential issues proactively.
• Conduct routine backups and periodic restoration tests to ensure backup validity.
• Work with team and business process owners to schedule and administer patches, updates, and server configurations to minimize system downtime.
• Provide after-hours support as needed in an on-call rotation to maintain reliable operations.

Required Qualifications

Education and Experience:

• Bachelor's degree in a related field; OR
• Associate's degree in a related field with 2 years of relevant experience; OR
• High school diploma/GED with 4 years of relevant experience.

Related Fields:

• IT/OT System Administration
• IT/OT Application Support
• Cyber Security
• ADMS/DMS/EMS/OMS/SCADA

Additional Requirements

Overtime, on-call assignments, and occasional travel may be required. Candidates must be local. A basic understanding of IT/OT Systems with any experience in Electrical or Computer Science is beneficial.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

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