MES Support Engineer

The following requirement is open with our client. 

Client                                     : TCS

Title                                       : MES Support Engineer

Location                               : Grand Rapids, MI (Onsite)

Duration                              : 12 Months

Rate                                       : $55/hr on W2

Relevant Experience (in Yrs.) :

Detailed Job Description:

We are seeking a highly experienced MES Support Engineer.

Responsibilities:

·         Provide L2/L3 operational support for ThingWorx-based MES applications including:

·         Connected Work Cell (CWC)

·         Asset Monitoring & Utilization (AMU)

·         Real-Time Production Performance Monitoring (RTPPM)

·         Manage incidents, service requests, defects, and change requests.

·         Perform ticket triage, prioritization, tracking, escalation, and timely resolution.

·         Support production stabilization, hypercare, and post-deployment activities.

·         Coordinate issue resolution across manufacturing operations, infrastructure, application, database, and integration teams.

·         Ensure maximum system uptime and application availability.

·         Monitor application health, alerts, performance, CPU and memory utilization.

·         Support software patching, upgrades, security updates, and validation testing.

·         Coordinate maintenance activities and planned outages.

·         Support lower environments (Development and QA) and validate changes before production deployment.

·         Maintain support documentation, procedures, ticket updates, and operational logs.

·         Participate in operational reviews, leadership updates, deployment checkpoints, and handoff meetings.

·         Deliver monthly SLA and operational performance reports, including:

·         System availability

Key Skills:

·         Manufacturing Execution Systems (MES) & PTC ThingWorx Platform

·         Microsoft SQL Server, ServiceNow & ITIL-based Production Support

·         Industrial Integrations (PLC/SCADA, OPC-UA, Kepware, MTConnect) & Incident Management

Thanks and Regards, 

Goutham Eluri

Technical Recruiter 

ASCII Group LLC. 

38345 W. 10 Mile Rd, Ste.#365; Farmington, MI  48335 

Office:

Email:  Website: