Support Services Technician 3

Description

We are looking for a Support Services Technician 3 to provide front-line technical assistance for employees experiencing hardware, software, and connectivity issues in Kansas City, Kansas. This Long-term Contract position is ideal for someone who enjoys resolving desktop support challenges, guiding users through technical issues, and maintaining a high standard of service. After an initial onsite training period of 4 to 6 weeks, the role will transition to a remote work arrangement.

Responsibilities:
Deliver first-contact support for Windows PCs, Apple devices, and related software by identifying issues, troubleshooting effectively, and restoring functionality whenever possible.
Document incidents, diagnostic steps, solutions, and follow-up actions thoroughly within the ticketing system to ensure accurate service records.
Support end users with questions involving Microsoft 365 applications, email, operating systems, and general device usage in a clear and thorough manner.
Troubleshoot network printers, multifunction devices, remote connectivity, and access to shared or mapped network drives.
Manage routine Active Directory tasks such as password resets and updates to user or computer group membership.
Escalate advanced or unresolved technical problems to higher-level technicians while providing complete background information for efficient handoff.
Assist with the setup, deployment, and support of desktop and mobile computing equipment in accordance with established support procedures.
Maintain a customer-focused approach in daily interactions while adapting to additional technical support duties as business needs require.

Requirements

1 to 2 years of experience providing break/fix support in a Microsoft Windows environment.
Hands-on ability to support and troubleshoot Windows 10 workstations and Microsoft 365 applications.
Familiarity with ticket management platforms, with ServiceNow experience considered an advantage.
Working knowledge of Active Directory, including user account support and group administration.
Strong verbal and written communication skills with the ability to explain technical concepts in simple terms.
Proven ability to document technical work clearly and follow structured troubleshooting processes.
Demonstrated commitment to customer service and professionalism in end-user support environments.
Associate degree in a related field preferred; bachelor's degree or relevant certification is a plus.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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