Team Leader

Role: Team LeaderLocation: WorksopHours: 40 hours per week Mon-Fri rotating shifts 8am-8pm oR 4 days on 4 days off if preferredSalary: Up to £31,000 DOE + benefits

CCA Recruitment are excited to be recruiting for an experienced Operations Team Leader to join a growing client based in Worksop. We are looking for a Team Leader with contact centre team leadership experience with strong people management skills.

If you are experienced in managing Operations teams, then this is the role for you!

The role of the Team Leader:

• Coach and develop staff using performance management tools to improve KPI's and personal objectives.
• Continuous coaching and development of team to continue business success.
• Support in recruitment process whilst representing and promoting excellent brand image.
• Produce data in relation to team activity to identify any coaching and development needs.
• Effectively communicate with your direct line manager providing recommendations.
• Document and deliver monthly 1:1's.
• Remain up to date with procedures/processes and products and communicate this effectively to team.

Skills needed as Team Leader:

• Experience managing a successful contact centre team.
• Experience within performance management.
• Ability to understand data analysing team performance.
• Effective problem-solving and time management skills.

Please follow the link to apply for this contact centre Team Leader role based in Worksop.

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