Sr Zendesk Systems Engineer

Senior Zendesk Systems Engineer

Must Haves

• 5+ years of hands-on Zendesk administration and platform ownership experience


• Strong experience configuring and supporting Zendesk in large-scale production environments


• Deep expertise with Zendesk triggers, automations, workflows, SLAs, routing, macros, forms, fields, and business rules


• Strong JavaScript experience for Zendesk customization, applications, and platform enhancements


• Python scripting experience for integrations, automation, and operational tooling


• Experience building and supporting integrations using Zendesk APIs, REST APIs, and webhooks


• Experience with Zendesk Analytics, reporting, dashboards, and operational metrics


• Proven experience leading platform enhancements, implementations, migrations, and configuration projects


• Strong troubleshooting, root cause analysis, and production support experience


• Ability to translate business requirements into scalable Zendesk solutions


• Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders


• Ability to work independently and drive initiatives with minimal oversight

Nice to Have

• Zendesk Certified Administrator certification


• Experience supporting enterprise-scale Zendesk environments


• Experience with SSO, SAML, OAuth, OIDC, RBAC, and identity management


• Experience integrating Zendesk with CRM, ITSM, HRIS, or analytics platforms


• Agile, Jira, version control, and DevOps experience

Responsibilities

• Own and support the Zendesk platform, ensuring reliability, performance, and operational excellence


• Design and implement Zendesk configurations, workflows, automations, routing rules, and business processes


• Build and maintain integrations using Zendesk APIs, webhooks, JavaScript, and Python


• Lead platform enhancements, migrations, upgrades, and feature implementations


• Develop dashboards, reporting solutions, and analytics to support business operations


• Troubleshoot complex platform issues and drive root cause resolution


• Establish platform standards, governance processes, and operational best practices


• Partner with business and technical stakeholders to translate requirements into scalable solutions


• Mentor team members and provide guidance on Zendesk architecture and best practices

Interested candidates may submit their resumes online or call at for further information regarding the position.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future