In-Store Retail Sales & Lead Generation Associate - HVAC Services

Columbus Worthington Air is seeking an In-Store Sales Associate to represent our residential and light commercial HVAC services inside retail locations. In this role, you'll greet customers, discuss comfort and energy-efficiency needs, and educate them on heating, cooling, and indoor air quality solutions. You'll qualify leads, schedule in-home consultations, and accurately capture customer information in our systems. Working with a customer-focused, safety-conscious team, you'll receive product and HVAC training, develop strong sales and service skills, and support a steady pipeline of work for our technicians in the central Ohio community.

Responsibilities

• Engage walk-in retail customers and introduce Columbus Worthington Air HVAC services
• Assess customer comfort, safety, and energy-efficiency needs through questions
• Educate customers on heating, cooling, and indoor air quality options and benefits
• Generate and qualify sales leads for residential and light commercial projects
• Schedule in-home consultations and service appointments for technicians
• Accurately record customer information and appointment details in company systems
• Meet or exceed lead generation and sales conversion targets
• Collaborate with technicians and office staff to ensure smooth job handoffs
• Represent the brand with professionalism, integrity, and safety awareness
• Participate in ongoing sales and product training

Required Skills

• Retail sales
• Lead generation
• Customer relationship management (CRM)
• Point-of-sale and data entry
• Basic HVAC product knowledge
• Appointment scheduling
• Communication and active listening
• Upselling and cross-selling
• Time management
• Microsoft Office or similar tools