SAP Field Service (FSM) Business Process Lead

Description:
Hybrid 3 days/week in Mississauga, ON

Our client is implementing SAP S/4HANA enterprise-wide and requires a Business Process Lead for Field Services Management (FSM) with a focus on online booking and scheduling. The role will partner with the System Integrator in a paired delivery model to design, specify, and validate rules-driven, automated scheduling capabilities. The leader will translate manual, email, and Excel-based workflows into standardized ERP processes, define booking readiness sequencing, and guide SAP Field Service Management configuration to enable real-time capacity publishing, automated communications, and auditability.

We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $140.00 to $160.00/hr. CAD

Responsibilities:

• Lead end-to-end process design for SAP S/4HANA Field Services Demand Management, including booking lifecycle, scheduling, and service order creation.
• Translate manual Excel/email-driven workflows into automated, rules-based ERP processes with real-time scheduling capabilities.
• Partner with the system integrator and business stakeholders to define requirements, configuration logic, and booking readiness activation workflows.
• Drive implementation of SAP FSM capabilities including technician availability, capacity management, and automated booking communications.
• Support UAT, stakeholder training, and process validation while ensuring alignment across business and technical teams.

Experience Requirements:

• Minimum of one full-cycle SAP S/4HANA implementation with ownership of Field Services, scheduling, or dispatch workstream.
• Hands-on experience with SAP Field Service Management, including service orders, scheduling rules, and technician capacity integration.
• Strong understanding of field service operations including scheduling, booking systems, and installer capacity management.
• Experience designing ERP-driven automation to replace manual workflows, including rules-based scheduling and booking readiness processes.
• Proven ability to lead workshops, create functional specs, and collaborate across business and SI teams in a complex ERP program.

Recruitment Transparency Notice



Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
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About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

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