Senior IT SaaS Project Manager

Job#: 3043586

Job Description:
Senior IT SaaS Project Manager

Location: Bothell, Washington or Bellevue, WA (hyrbid)

Role Overview

We are seeking a business-facing IT Project Manager to lead ongoing enhancements and user adoption for a recently implemented SAP Service Cloud platform. This role focuses on delivery leadership, stakeholder management, and managing the backlog and pipeline for an iterative project. The position is centered on supporting enhancements to the SAP Sales and Service Cloud implementation and expanding the user community.

Key Responsibilities

• Manage the entire project lifecycle, from definition through implementation, ensuring alignment with scope, cost, schedule, and quality measures.
• Develop and drive project plans and milestones for iterative project delivery.
• Lead post-go-live enhancement roadmaps and manage a backlog of enhancement requests.
• Coordinate between business users, IT teams, vendors, and leadership to ensure alignment.
• Drive user adoption, training, and change management initiatives to expand the user base.
• Establish and maintain effective communication plans with the project team and key stakeholders.
• Prepare documentation, status reports, and budgets.
• Manage release schedules and prioritize business needs for continuous improvement.

Required Qualifications

Experience: 7+ years of experience leading enterprise CRM or business application projects.

Technical Skills:

• Experience with SAP Sales Cloud, SAP Service Cloud, or SAP CX (Customer Experience) projects.
• Strong background in managing projects on CRM platforms (e.g., SAP, Salesforce, Dynamics 365).
• Proficiency in iterative or agile delivery models (Agile, Scrum, Kanban), including release planning and product backlog management.
• Experience with end-to-end project management, including scope, schedule, budget, risk, and issue management.
• Skilled in using MS Project, Visio, Excel, and Word.

Preferred Qualifications

• Experience in the utilities or energy industry.
• Proven experience with change management, including user adoption, training, and communication planning.
• Experience managing projects for other CRM platforms such as Salesforce, Dynamics 365, or ServiceNow Customer Service Management.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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