Senior Program Manager

Key Responsibilities

• Lead end-to-end enterprise programs from initiation through successful implementation.
• Drive Organizational Change Management (OCM) strategies, including change impact assessments, communication plans, stakeholder engagement, and user adoption.
• Manage large-scale banking and financial services transformation initiatives.
• Lead programs involving card processing, payment systems, credit/debit card platforms, merchant acquiring, or card issuing.
• Develop and manage program roadmaps, project plans, budgets, risks, dependencies, and executive reporting.
• Partner with business, technology, operations, compliance, and vendor teams to deliver strategic initiatives.
• Facilitate executive steering committee meetings and provide regular program status updates.
• Identify and mitigate program risks while ensuring alignment with business objectives.
• Drive governance, resource planning, issue resolution, and continuous process improvement.
• Ensure compliance with regulatory and security requirements within the financial services environment.

Required Qualifications

• Bachelor''s degree in Business, Information Technology, Finance, or a related field.
• 10+ years of Program Management experience delivering large-scale enterprise initiatives.
• 5+ years of Organizational Change Management (OCM) experience leading enterprise transformations.
• Strong experience within the Banking and Financial Services industry.
• Hands-on experience with card processing, payments, credit/debit card platforms, merchant services, card issuing, or payment processing systems.
• Experience managing multiple cross-functional workstreams simultaneously.
• Strong expertise in stakeholder management, executive communication, and governance.
• Experience with Agile, Waterfall, or Hybrid delivery methodologies.
• Strong knowledge of risk management, budgeting, resource planning, and vendor management.
• Excellent leadership, presentation, and communication skills.
• Any OCM certification required.

Preferred Qualifications

• PMP, PgMP, Prosci Change Management, or SAFe certification.
• Experience with payment networks such as Visa, Mastercard, American Express, or Discover.
• Experience with payment platforms including Fiserv, FIS, TSYS, Global Payments, Worldpay, or similar.
• Knowledge of payment regulations, PCI DSS, and financial compliance.
• Experience with enterprise digital transformation and modernization initiatives.