System Architect - Salesforce

Position: System Architect - Salesforce

Location: Baltimore, MD

Duration: 6 Months+

Visa: s /

THIS IS A HYBRID ROLE AT BALTIMORE, MD

Need someone with CMS experience, Federal public sector experience

Someone who is comfortable and up to speed with the processes of the government

Must have:

14+ years of Salesforce experience, including 6+ years as a Salesforce Solution or Technical Architect on enterprise implementations.

Hands-on architecture across Service Cloud, Experience Cloud, and the Salesforce Platform: data modelling, Apex, Flow, Lightning Web Components, and the security and sharing model.

Led at least one migration from a legacy or custom web application to Salesforce (Drupal/PHP strongly preferred), including large-volume data migration, coexistence, cutover, and rollback planning.

Led current-state assessments and gap analyses and turned findings into a phased product roadmap.

Worked with UX researchers on human-cantered design, including user interviews, usability testing, and personas.

Delivered in Agile two-week sprints using Jira and Confluence, with user stories and acceptance criteria.

Defined Salesforce testing strategy across unit (Apex), integration, regression, performance, security, and user acceptance testing, with automated testing in CI/CD.

Ran Salesforce DevSecOps with Salesforce DX, Git, CI/CD pipelines, static code analysis, code reviews, and documented rollback plans.

Designed enterprise integrations using Salesforce APIs, Platform Events, Change Data Capture, middleware, and SSO with enterprise identity providers.

Built CRM-driven automated notification workflows and integrated Salesforce with help desk or ITSM tools such as ServiceNow.

Supported production Salesforce operations, including monitoring, incident response, root cause analysis, and minimal-downtime releases.

Designed audit trails and records retention in Salesforce using Field Audit Trail and Event Monitoring.

Secured PII or PHI in Salesforce under federal or healthcare compliance requirements (FISMA Moderate, NIST SP 800-53, HIPAA), including Shield Platform Encryption.

Supported a federal ATO or equivalent security authorization.

Delivered Section 508 and WCAG 2.1 AA-compliant Experience Cloud or Lightning interfaces.

Designed Salesforce reports and dashboards for operational KPIs.

Used or evaluated Salesforce AI with documented governance and human review.

Strong communicator who can explain technical decisions to non-technical stakeholders.

Preferred Qualifications:

CMS, HHS, or other federal Salesforce experience, especially Salesforce Government Cloud or Government Cloud Plus.

Experience integrating Salesforce with Drupal, such as Experience Cloud pages embedded in or connected to Drupal sites.

Experience with approval or agreement workflows such as grants management, licensing, data-access requests, or contract management.

Certifications:

Required: Salesforce Certified Application Architect or Salesforce Certified System Architect.

Preferred: Salesforce Certified Technical Architect (CTA), Data Architect, Integration Architect, Sharing and Visibility Architect, Identity and Access Management Architect, Development Lifecycle and Deployment Architect, or Experience Cloud Consultant.