MSP Service Delivery Lead: Elevate IT Support & SLAs

Pathfinder Recruitment is seeking an experienced Service Delivery Manager to lead a high-performing technical support team in Sydney, Australia. This role involves overseeing day-to-day operations, managing escalations, and driving service excellence across various client relationships.

The ideal candidate will have at least 5 years of experience in a Managed Service Provider environment, strong understanding of IT infrastructure, and excellent leadership skills. The position offers a dynamic work environment with opportunities for professional growth.