Cisco IVR Developer

Role: Cisco IVR Developer

Location: New York City, NY (Hybrid on-site)

Job Type: Fulltime

Mandatory Skills: Interactive Voice Response Development

8+ years of strong experience as an IVR Developer with expertise in both application development and production support.

Hands-on experience in designing, developing, and maintaining DTMF-based IVR applications using Cisco Voice Portal (CVP).

Strong proficiency in Cisco CVP, VXML, Call Studio, and UCCE, with a deep understanding of IVR architecture and call flows.

Expertise in integrating IVR applications with Java-based backend services and enterprise systems.

Ability to develop scalable, high-performing, and resilient IVR solutions aligned with business requirements.

Hands-on experience in unit testing, troubleshooting, debugging, and performance tuning of IVR applications.

Proven capability to provide Level 2/Level 3 production support and drive issue resolution within SLA timelines.

Strong analytical and problem-solving skills with the ability to handle complex production incidents and root cause analysis.

Flexibility to work in a 24x7 support environment, including rotational shifts and on-call support as required.

Excellent communication and stakeholder management skills, with the ability to collaborate effectively across development, testing, and operations teams.