Why This Role Stands Out
This hybrid Unified Communications Analyst role offers excellent growth potential within a reputable company, allowing you to deepen your expertise in Avaya and Microsoft Teams Voice. You'll thrive here if you enjoy problem-solving and supporting diverse telecom environments, and we encourage you to apply to join this dynamic team.
Quick Overview
Seniority
Mid Senior
Work mode
Hybrid
Location
Milwaukee, WI, United States
Posted
1 week ago
AvayaTechnical Support
Job Description
Seeking a Telecom Analyst with 3–5 years of enterprise voice/unified communications experience to support VoIP, Avaya, and Microsoft Teams Voice environments.
Key Responsibilities:
- Monitor ticket queues and provide incident/troubleshooting support.
- Manage moves, adds, changes, user provisioning, and phone installations.
- Support VoIP/UC systems, SIP technologies, and E911 administration.
- Maintain phone number inventory, telecom records, and system documentation.
- Coordinate with telecom vendors/carriers and support project initiatives.
- Analyze support trends and recommend process improvements.
- Provide end-user training and customer-focused technical support.
Occasional early mornings and weekends may be required.
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