Service Support Analyst

Hi,

I am Looking for Service Support Analyst for my client at Raleigh, NC.

Skill:

Experience and knowledge of browser-based applications.
Experience researching, analyzing and interpreting automated system problems.
Experience working in an Application Support-based (not hardware) help desk environment.
Working knowledge of social services and Child Welfare program.
Working knowledge of the PATH NC application and functionality.
Experience in phone-based Customer Service focused roles, being able to think and respond quickly to customer questions.