Senior ServiceNow SME & AI-Driven Platform Architect

Matrix-International Financial Services is seeking a Senior ServiceNow Subject Matter Expert to act as the technical authority across client engagements. You will design, implement, and optimize ServiceNow environments, including ITSM, ITOM, CMDB, HRSD, SecOps, and CSM, with a focus on AI-enabled workflows using Now Assist and AI Agent Studio.

You will guide governance, security, and best practices, mentor teams, and lead workshops to translate business needs into scalable, upgrade-safe