Network Operations Engineer

Position Overview

Our client is seeking a Network Operations Engineer to join the Network Operations team supporting a large-scale, global network environment. This position will focus on 24/7 network monitoring, operational support, incident response, troubleshooting, and vendor coordination for mission-critical applications and services across the Discover network, including Discover, Diners Club, and Pulse.

The ideal candidate will have strong network operations experience, Cisco knowledge, monitoring experience, and the ability to work effectively in a fast-paced, high-response environment. This is primarily an operations/ eyes-on-glass role, rather than a network architecture or hardware implementation position.

Key Responsibilities

• Monitor and manage day-to-day operations of a large-scale global network environment.
• Provide real-time monitoring of network connectivity, performance degradation, system events, and alerts.
• Perform basic troubleshooting and diagnostic commands on Cisco network devices.
• Investigate physical-layer and network-layer issues and coordinate appropriate remediation.
• Manage incidents and tickets through resolution, maintaining clear documentation and follow-up.
• Work closely with internal engineering teams, network teams, and external vendors to resolve network issues.
• Escalate high-priority incidents and coordinate rapid-response activities.
• Proactively mitigate network issues to minimize impact to critical sites and applications.
• Monitor network connections across hundreds of global locations and network hubs.
• Support network changes and occasionally implement basic operational changes.
• Maintain and follow established Standard Operating Procedures (SOPs) and technical documentation.
• Utilize network monitoring and troubleshooting tools such as SolarWinds, Riverbed, SecureCRT, Splunk, and internal monitoring platforms.
• Perform packet tracing and network analysis as required.
• Utilize basic Ansible and scripting/automation capabilities where applicable.
• Participate in Agile ceremonies, team discussions, demos, and presentations.
• Maintain a security-first mindset when performing network operations.
• Adapt to new technologies and continuously improve operational processes.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Networking, or a related field.
• Hands-on experience in network operations/monitoring.
• Experience using SecureCRT.
• Experience with SolarWinds/Riverbed/Splunk.
• Experience in Identifying triage, prioritize, and respond to network incidents and outages.
• Eyes on glass - continuous monitoring monitoring dashboards in real time
• Strong understanding of Cisco networking environments.
• Experience troubleshooting network connectivity and performance issues.
• Ability to monitor, prioritize, and respond to multiple events simultaneously.
• Strong communication and vendor-management skills.
• Ability to work independently and follow detailed SOPs and operational procedures.
• Ability to adapt to new technologies and operational tools.
• Understanding of automation, observability, and security principles.
• Ability to participate effectively in an 24/7 operations environment.

Preferred Qualifications

• CCNA certification.
• Experience with Ansible and network automation.
• Scripting/programming experience.
• Experience working in a Network Operations Center (NOC) or similar 24/7 operations environment.
• Experience managing incidents involving multiple vendors and geographically distributed network sites.
• Experience with proactive incident mitigation and rapid-response troubleshooting.