Senior Front Office Platforms Support

Sydney or Melbourne, NSW or VIC, Australia

As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.

Sound good? Learn more about us and what we do at

Play a pivotal role in providing subject matter expertiseacross the Blackrock and Matrix platforms, supporting Business and InvestmentOperations teams with day-to-day activities, platform enhancements, changerequests and supporting documentation.

• Serve as the primary liaison for Front Office and Operations teams, addressing inquiries and requests related to system functionalities (including reports) and data access / set up;
• Lead the resolution of platform issues and service requests, coordinating with technology teams and vendors to minimise business impact;
• Drive platform enhancements and change initiatives, ensuring business requirements are translated into effective solutions;
• Analyse support trends and service performance to identify opportunities for process improvement and platform optimisation; and
• Partner with stakeholders across the business to deliver reliable, scalable and high-performing investment technology solutions.

• 10+ years of extensive experience in eFront/ Aladdin and Matrix operational, strategic and business transformation initiatives in Superannuation / Financial Services environments.
• Significant experience collaborating with Software vendors. Specific experience with Blackrock and Matrix will be highly regarded.
• Extensive experience in gathering business requirements and translating them into document required by the vendor to manage change requests.
• Expert knowledge of eFront/Aladdin and Matrix modules and data model.
• Proven ability to foster a collaborative and knowledge-sharing environment across Tech and Business teams

We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

• Have a super impact: You'll think big and care deeply to help more Australians live their best lives in retirement.
• Be part of something super unique: You'll work to reshape super and retirement. We'll invest in your growth and give you the opportunity to work on career-defining projects.
• Work with super humans: You'll work hard and innovate, but also have some fun along the way.
• Feel super cared for: We'll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.

At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.