Solution Delivery Manager

Solution Delivery ManagerApplylocations: Australia - Sydney: Australia - Melbournetime type: Full timeposted on: Posted Todayjob requisition id: R1577 There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! # About The Role The Solution Delivery Manager , will partner with our Sales team to orchestrate the best-fit solution of Professional Services offers to allow the customer to achieve their strategic goals in the most expedient and effective manner. You will collaborate very closely with our Customer Success Managers to define and refine the customer journey through its execution. You will provide guidance in the implementation of the offers to our Delivery Team ensuring that its execution meets or exceeds the intended goals.# Key Responsibilities Collaborate with the Customer Success Managers, the Sales Account Executives and the Customer to orchestrate their platform adoption and digital transformation journey Strategize and define platform-based solutions that best fit the short and long-term needs of the Customer Identify and define engagement parameters, duration, costs, and success criteria Ensure the handover of engagement to the Delivery Team is done properly and comprehensively Successfully achieve the first milestone defined in the Customer's platform adoption strategy Work closely with Customer Success Managers as an escalation point to triage and define solutions for customers with critical needs Interact with the global Shared Services and Success Adoption organizations to ensure offers and success practices are understood, disseminated, and upheld Be an advocate for the company culture in every interaction with employees and customers Be innovative and make a positive impact on your customers, on your team, and on the company# Qualifications 5 to 10 years of experience in a Customer facing role Entrepreneurial mindset with a strong understanding of customer orientation principles Ability to address topics such as business value and total cost of ownership, etc. Experience in a Customer Success Management or Professional Services role in the past with a track record of consistently delivering projects, driving successful technical programs, and managing technical accounts Excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences Experience working with a technical Customer base and corporate IT projects and processes Experience with aligning organizations to corporate goals and directions Demonstrated ability in successfully handling solutions and services scoping to define a statement of work Action-oriented with a result-driven attitude to drive successful engagements Ability to work across geographies and cultures Bachelor's Degree (or equivalent work experience) or higher Intellectual curiosity Sense of humour