Senior Technical Support Analyst

Senior Technical Support AnalystApplyremote type: Hybridlocations: Sydney Officetime type: Full timeposted on: Posted Yesterdayjob requisition id: JR101491# ASX: Powering Australia's financial markets Why join the ASX? When you join ASX, you're joining a company with a strong purpose - to power a stronger economic future by enabling a fair and dynamic marketplace for all.In your new role, you'll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.Want to know why we are a great place to work, click on the link to learn more. We are more than a securities exchange! The ASX team brings together talented people from a diverse range of disciplines.We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.We're proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we're committed to a fair and inclusive workplace where everyone can thrive. Our responsibilities: Provision of 2nd level support for Downstream & Risk systems to internal and external customers for Production and Business Continuity environments and supporting the Non -Functional Testing & IWT. The scope of the role also includes incident, problem, release and change management, and undertaking BAU work within the team Maintenance of technical documentation required by t he team for operational support Participate in non -functional testing required by projects and software releases Software installation and configuration of systems/environments that are supported within the team The role will require weekend and after -hour work on a roster ed basis. Automation of routine tasks and enhance monitoring/alerting Support workloads interacting with AWS (IAM, EC 2, RDS, S3, CloudWatch, Grafana). Must have: 5+ years support of critical applications 5+ years of h ands -on experience with AWS workloads and cloud operational practices Proven experience with incident/problem/change/release/service request workflows (ITIL), with excellent ticket hygiene and customer communication. Methodical problem -solving skills such as root -cause analysis, post -issue follow -up, documentation and knowledge transfer Excellent knowledge of data handling (MSSQL) including SQL performance tuning, indexing, query plans, T -SQL scripting, backups/restore. Excellent knowledge and technical skills on MS Windows Servers (2019 - 2022) Strong analytical mindset, documentation skills, and a continuous improvement approach. Experience conducting NFT (performance, load, failover) and DR exercises Programming and scripting skills with PowerShell, Python, AWS CloudWatch scripting (Glue). Experience with DevOps pipelines - Gitlab Hands -on experience with Grafana, DBeaver , Terraform Good understanding of TCP/IP networks to diagnose connectivity issues Experience with Cloud Jira, Confluence and SharePoint.We make hiring decisions based on your skills, capabilities and experience, and how you'll help us to live our values. We encourage you to apply even if you don't meet all the criteria of this role.If you need any adjustments during the application or interview process to help you present your best self, please let us know at ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.